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More from A Parasuraman
Servqual
Ama Educators' Proceedings Enhancing Knowledge Development in Marketing 1990 (Ama Educator's Proceedings Enhancing Knowledge Development in Marketing)
Moving forward in service quality research
Ten lessons for improving service quality
Understanding Literature Mla Update Paperback Plus Kalaidjian Understanding Andwriting About Literature
A conceptual model of service quality and its implications for future research.
